DispatchHealth Provider Conducts Post-Hospital Vitals Check at Home

Recovery Care

Help for healing in the comfort of home.

Returning home after an emergency room visit or inpatient stay can feel overwhelming. With DispatchHealth Recovery Care, the help you need for a smooth transition comes right to your door.
DispatchHealth caregivers walking up to a patients house

How It Works

Recovery Care begins with a recommendation from your doctor or your health plan. Once we learn that you can benefit from this service, we reach out to you to start the process.

We’ll work together on a care plan that meets your needs right at home, whether that’s just one visit to help you settle in, or a little extra support while you recover.

Your Care Plan

1
Book a visit.
We’ll call you to set up an appointment. Please answer when we call or check your voicemail to call back and schedule your visit.
2
Get care at home.
Our credentialed healthcare professionals come to your house with all the equipment they need.
3
We handle the rest.
If needed, we help schedule follow-up appointments. We also report back to your doctor and handle billing with your insurance company.
DispatchHealth providers delivering care to a female patient and taking her vitals

What to expect from your visit

We come to your door with care tailored to your experience and needs. In a typical visit, we’ll:
  • Review your discharge plan with you and your caregivers or family members to make sure everything’s crystal clear.
  • Answer any questions about medications, follow-up care or anything else on your mind.
  • Check that your recovery is going well and help manage any ongoing or new symptoms.
  • Make recommendations for next steps and help you manage them seamlessly.
DispatchHealth Provider Smiling in Scrubs

Our experts come to you

We employ the same experienced professionals you’d see in an emergency room or hospital including physician assistants, nurse practitioners and medical technicians. Our providers arrive with all the tools needed to treat most non-life-threatening emergencies, and remote support from an emergency medicine doctor is always just a call away.
DispatchHealth Provider Smiling in Scrubs

Available when you need us, including weekends and holidays

Because of the holidays, the patient was unable to get a timely appointment with his PCP. Two days after his initial visit, we followed up with him and he said, “I feel like a new man.”

We’re happy we could make him feel comfortable by providing high-quality care in Spanish, his primary language. We were also thrilled that Recovery Care played a vital role in preventing his readmission to the hospital.”

– Amy Barats, DNP, FNP-C
DispatchHealth team member

Frequently Asked Questions

Is Recovery Care covered by my insurance?

DispatchHealth accepts most major insurance plans in the areas we serve, including Medicare Advantage and Managed Medicaid. Following care, we will call in prescriptions, update your doctors and handle billing with your insurance company. For questions about insurance, visit our Cost & Insurance page.
What does Recovery Care cost?

The cost of a Recovery Care visit is typically the same as an in-network visit. We’ll bill your insurance, and your insurance plan will determine the percentage of the total bill for which you are responsible. As with any healthcare service, the amount you owe may vary depending on whether you’ve met your deductible, so it’s a good idea to check with your health plan.
Who can sign up for Recovery Care?

Only patients who are recommended for Recovery Care by their insurance plan or health care professional are eligible. If you’ve been directed to this information page by your insurance, health care provider or DispatchHealth directly, you are most likely eligible. Patients cannot set up Recovery Care appointments without prior recommendation.
Who will come to my house when I schedule a Recovery Care visit?

We employ the same experienced professionals you’d see in an emergency room or hospital including physician assistants, nurse practitioners and medical technicians. Our providers arrive with all the tools needed to treat most non-life-threatening emergencies, and remote support from an emergency medicine doctor is always just a call away.
Does Recovery Care replace my other medical appointments or ongoing care with my doctor?

No. Recovery Care is designed to provide a period of in-home support immediately following a health episode—a type of care that your usual doctor or specialist may not be able to provide. We coordinate with your ongoing care team by sharing a recap of your visit, so they’ll be up to speed on all the details of your recovery when you go for your follow-up appointment. Research shows that patients who receive dedicated recovery support at home are far less likely to end up back in the emergency room or hospital.
What are DispatchHealth hours and areas of service?

DispatchHealth is open daily from 8 a.m. - 10 p.m. in most locations, holidays included. Confirm your zip code is within our service area.