Care management and provider group

Frequently asked questions for providers

What is DispatchHealth?

DispatchHealth brings high-acuity, in-home medical care to your patients for urgent illnesses and injuries. 

When is DispatchHealth available?

Available from 8 a.m. – 10 p.m. in most markets, 7 days a week, including holidays.

How can DispatchHealth help with my patient care?

We work as an extension of your patient’s existing medical team to improve access to care, deliver a better patient experience, and prevent unnecessary emergency department visits.

We can help you:

• Enhance patient experience
• Improve healthcare outcomes
• Gain valuable insight into social determinants of health
• Reduce non-emergent ER usage, hospital admissions, and readmissions
• Expand your care after-hours, on weekends, holidays, or during capacity constraints

Does DispatchHealth replace a patient’s care team?

No. We direct patients back to you for follow-up care and send detailed notes of the clinical encounter within 48 hours. If needed, we will contact you during the in-home visit.

How does a patient visit work? 

• Call us to refer a patient at 855-239-2670 or complete your request online. We will reach out to your patient to set up a visit and ensure they can be treated at home safely. Patients can also request a visit for themselves using this process. 
  
•  We dispatch a medical team. Matched to treat your healthcare needs, your DispatchHealth medical team may include an emergency medicine or internal medicine physician, physician assistant, nurse practitioner, nurse, medical technician, and/or imaging technician. They bring all the tools and technology needed to treat most non-life-threatening emergencies.
  
• We follow up and direct patients back to you. We provide detailed documentation of the clinical encounter within 48 hours, and we always direct patients back to you for follow-up care.